Client Survey Results

" Friendly, approachable, kind, trustworthy. We were able to discuss all areas of the building process with both John, Trudy or their emplyees at any time. They were always accommodating with their responses, and were honest when discussing ideas and features. When necessary, both John and Trudy would give feedback or find out information for us, and always discussed this with us when they said they would."

" They are very professional, on time, and nothing was ever a problem. If we had a concern, we rang John, and he would personally go and look at the problem and ring with an answer."

" Excellent communication via email, phone, and open Saturday mornings - all from 7.30am - helped tremendously when communicating from abroad."

" John and Trudy were always excellent at returning phone calls or emails the day you left a message."

" I gave this rating as I am from interstate and found that Craftsman Homes always returned any calls or correspondence that I may have made without any time delays, and always with courtesy."

" If there were any problems John was very approachable, easy to deal with, and the problem solved amicably. From the start of the project to the finish, John and Trudy maintained a very professional manner."

" Both Trudy and John are very helpful. They don't try and take over but help lead you in a better direction if you are unsure of what you want."

" First Class. Customer made to feel importatnt. Regular supervision and on site meetings with management."

" Exremely helpful, cordial and extremely efficient in their customer relations."

" Both John and Trudy have a lovely relationship with their customers. They are friendly and offer advice in a respectful and creative way."

" Trudy makes you feel like they are friends who you would have for dinner regularly and put on your Christmas card list - this was their best quality!"

" Nothing too much trouble. Rapid resolution of problems if encountered."

" John and Trudy are an excellent team, having enormous knowledge of the business in their own fields, eg. Trudy's interior design etc."

" Their building protocols and processes were always top quality. Being the perfectionists we are, we have appreciated all attention to detail that Craftsman Homes show."

" We found value for money when we built. We had set a budget, they gave us a choice of 12 products or more for every decision we had to make. They didn't try to upgrade us all the time."

" All details explained to obtain best value for money. Clear precise accounts, no hidden costs."

" I was provided with a top quality home for an exceptionally reasonable price with the work being certified by the Master Builder's Association with an award for a quality home in the price range."

" John & Trudy were aware we were first home builders and on a tight budget. We got everything we wanted for the price we wanted, which was fantastic."

" First class work for a very competitive price."

" Being home builders, John was able to lead us when designing and planning our home. His years of experience and honest opinions were very much appreciated ."

" They were very helpful here. We love our house and part of that is due to the fantastic layout."

" Again no problems, several changes were made to the initial plans, some at our request, others (major) at John's recommendation which made a substantial improvement to the finished product."

" We both worked together and got just what we wanted."

" John carried out my initial design requirements, but suggested excellent modifications to the design, which were implemented with wonderful results ."

" We couldn't have asked for anything more. We haven't had ANY problems and will definitely have Trudy and John build another home for us if we decide to in the future."

" We have had many comments on the quality of our house. While we were building we showed some friends through and they were actually so impressed they got John to build their own new home."

" Professional work with quality products and good overall finish. Good tradesmen."

" The home was finished to the greatest satisfaction as a customer and extremely well presented with all the qualities of a Master Builder."

" Our house is just lovely. We love it! The quality was excellent."

" Being a teacher of furniture making, I know the difference between quality furnishing and mediocre furnishing. Quality of our home is outstanding."

" Very professional, friendly and fun. Always polite! Employees to be proud of, every step of the way. Builders were very approachable and workmanship was very good."

" Again the helpfulness of everyone on the job site was great, nothing was ever a problem, they kept the site clean and the job was completed on time."

" All Craftsman Homes apprentices and carpenters were extremely cordial and very helpful in suggestions and applying themselves to tasks outside the parameters of their positions."

" They were really nice blokes who were very friendly. They were happy to work around us if we wanted a look. Oh, and they answered all my silly questions."

" Good work/trades people who took a keen interest in the job. Always kept the job safe and tidy."

" All questions and queries were answered and discussed. John and Trudy had a very good understanding about what we wanted to create, and helped us achieve this every step of the way."

" John gave us everything we asked for, and sometimes more!"

" Liaised with me and made very good suggestions and explained the reasons therefore to improve the building."

" Always willing to listen and advise."

" Excellent. Special needs were catered for without any problem."

" Plenty of consultation before, during, even to the point they changed the structure once in place."

" Understand what was requested. Given good advice to achieve a first class result!"

" This service was excellent."

" Outstanding! On two occasions contractors were back on site within 30 minutes of our phone call to the Beswicks."

" Although very few problems, John acted upon these as soon as possible."

" Regular on site meetings or communication with management dealt with any perceived problems."

" No problems to speak of ."

" I believe that John was very professional in all dealings. Recommendations that he made definitely improved our residence. We have already recommended other people to him."

" We have recommended John & Trudy many times over!"

" I believe Craftsman Homes to be extremely qualified and efficient craftsmen and all staff are exemplary people and I could not give them any less than 110%."

" Have already thoroughly recommended this builder to many people."

" Would have no hesitation and readily and happily recommend."

" Without a doubt, because of their professionalism, knowledge of the industry, high quality of the finished product and last but not least, their friendly attitude (Have recommended 2 NSW couples to them already) and they are on the list."

" We were totally happy with Craftsman Homes. A business to be proud of."

" No, they are the best!"

" They already have by following up with small teething problems over a 12 month period as being in New South Wales it was difficult for me to chase up any requests. Craftsman Homes did this for me without any problems which was over and above the contract and was greatly appreciated."

" Their customer service was awesome! They made you feel like they were friends rather than business dealers."

" Our experience with John & Trudy Beswick was so positive that there is nothing we could suggest that could improve their service!"

" I have tried very hard to answer this one... but failed miserably!"

" Already perfect!"